Refund policy

At Henry & Co, we stand by the quality of everything we make - which is why we offer a risk-free 60-day trial across all our products. If you’re not completely satisfied, you can return your item within 60 days of receiving it - no questions asked.

For a return to be accepted, the wallet must:

• Be in good condition with no scratches, damage, or functional issues

• Be returned in its original packaging

Please note: Customers are responsible for covering the cost of return shipping. 

How to Start a Return

1. Email us at support@henryco.com.au to initiate the return process.

2. Once approved, send the item to PO Box 150, Balaclava VIC 3183

3. We’ll inspect the item within 5 business days of receiving it.

4. If approved, your refund will be processed back to your original payment method within 10 business days.

We may ask why you’re returning the item - this won’t affect your return approval but helps us improve our products.

You can always contact us for any return questions at support@henryco.com.au. 

 

Damages & Issues

Please inspect your order upon delivery and contact us immediately if:

• Your item is defective

• You received the wrong product

• The item was damaged during shipping

We’ll make it right as quickly as possible

Exceptions / Non-Returnable Items

We’re unable to accept returns if the item:

• Is damaged

• Is missing its original packaging

• Is outside the 60-day trial period

Exchanges

If you’d like something else, the fastest way is to return the original item and place a new order.

Refunds

Once your return is received and approved, your refund will be processed within 10 business days.

• If it’s been more than 15 business days since your return was approved and you haven’t received your refund, please contact us at support@henryco.com.au.

 

Warranty Policy

At Henry & Co, we stand by the quality of our products. That’s why every purchase comes with a 2-year warranty from the date of delivery — covering any manufacturing defects.

 

What’s Covered:

• Manufacturing defects in materials or workmanship

• Issues that affect the functionality or integrity of the product

• Applies to all wallets and accessories

All claims will be reviewed by our team to determine if the issue falls under warranty.

 

What’s Not Covered:

• General wear and tear from regular use

• Damage caused by misuse, accidents, or improper care

• Modifications or repairs done by third parties

If you believe your product has a defect, get in touch with our team at support@henryco.com.au with:

• Your order number

• Description of the issue

• Photos showing the defect

We’ll guide you through the next steps to resolve the issue quickly.