Shipping policy
We Ship to Australia & New Zealand!
At Henry & Co, we strive to make the shipping process as convenient and affordable as possible for our valued customers.
We offer shipping to customers located in Australia and New Zealand.
Our shipping operations run from Monday to Friday, with orders aiming to be dispatched the next business day, although occasionally dispatch may take up to three days due to unforeseen circumstances.
Shipping Fee Breakdown (Australia)
| Shipping Type | Cost |
| Standard orders over $100 (4 - 6 business days) |
FREE |
| Standard orders under $100 (4 - 6 business days) |
Calculated at Checkout |
|
Express (2-4 business days) |
Calculated at Checkout |
Shipping Fee Breakdown (New Zealand)
| Shipping Type | Cost |
| Standard international orders over $100 (6-9 business days) | FREE |
| Standard international orders under $100 (6-9 business days) |
Calculated at Checkout |
| Express International Shipping (3-6 business days) | Calculated at Checkout |
Shipping Time
- Shipping time is calculated at check out.
- Shipping time is estimated and commences from the date of shipping, rather than the date of order. Processing times can take up to 2 business days.
- Transit times provided by the carrier are estimates and not guaranteed. Please note that these times do not include order processing, which typically can take up to 3 business days.
- New Zealand orders: We will make every effort to deliver your package as soon as possible. However, additional time may be required due to invalid addresses and custom clearance issues.
- Please contact us at support@henryco.com.au if you have not received your shipment.
1. We reserve the right to vary shipping methods to certain destinations should it be considered more appropriate and to alter the shipping method from that stated on your order should we deem it necessary.
2. When the order has arrived in the country of destination, imported duties and tax may be incurred, these charges are paid by the recipient, we have no responsibility to pay them. Note: If you do not pay the import duties and tax after 3 weeks, the parcel will return to us, we will not refund you, it will be used to offset import duties and taxes.
3. If our shipping company cannot match the address, we will send an email to you to confirm your address after the goods are being ordered. If over 24 hours cannot reply, we will not be responsible for the wrong shipping address.
4. If the address you gave is wrong and our shipping provider has not recognized it and has already shipped it to you, we will not be responsible and will not provide return or refund.